A premium ecommerce platform for serious businesses

Ecommerce, built for businesses that take commerce seriously.

Catalogue, inventory, orders, payments, customs, finance, and support, all in one platform. Configured to your business at onboarding. Built to handle international commerce with real complexity.

Talk to us See what's included

Setup White-gloveconfigured to you

Markets Globalmulti-currency

Inventory Batch-awarecost, expiry, location

Audit Tamper-evidentseven-year retention

Who Cardem is for

For operators who think about commerce as a real business.

If your business sells internationally, holds inventory across multiple locations, takes wholesale orders alongside retail, needs proper audit trails on money movement, and expects security and data privacy that holds up to procurement review, Cardem is shaped for what you do.

Cardem is for operators who treat commerce as supply chain, customs, regulation, and trust. The platform comes with serious capability already built in: batch inventory with cost and expiry tracking, customs paperwork generated automatically, wholesale credit terms with aging, configurable affiliate and loyalty programs, tamper-evident audit logs, and a global edge that scales with your traffic.

What's included

Every capability serious commerce demands. Already built.

A condensed tour of what comes with Cardem out of the box. Each capability is configurable to your business.

Catalogue and content

Products, bundles, programs, articles, and curated recommendations.

Multi-axis product categorisation
Compound layer for shared product narrative
Auto-pair products in cart with rules
Bundles with flexible pricing modes
Programs grouped by customer goal
Article publishing with scheduled releases
Centralised media library with EXIF stripping

Inventory and supply chain

Stock that knows about cost, expiry, and chain of custody.

Batch-level costing with first-in, first-out rules
Multi-location stock with country grouping
Purchase orders with multi-location receipt split
In-transit visibility separate from on-hand
Cycle counts with variance reasons
Automatic reorder-point alerts per location
Stock adjustments with documented reasons

Orders and fulfilment

From cart to dispatch with closest-to-customer routing.

Cart reservations against specific stock locations
Self-service order edit window for the customer
Mix-stock decisions at checkout when needed
Customs paperwork generated at order paid
Manual order entry for trade shows and phone
Refund or replace flow for defects
Tracking ingestion via courier callbacks

Customers and companies

People and Companies as separate first-class records.

Hybrid checkout with optional account creation
Multi-role companies: Buyer, Approver, Accountant
Wholesale credit terms with aging report
Quote workflow, admin or self-service draft
Address book and internal customer notes
Wishlists with back-in-stock notification
Per-customer pricing for trade accounts

Payments and pricing

Provider-agnostic, multi-currency, fraud-aware.

Card gateway, crypto, manual bank transfer
Per-market enable for each method
Currency lock at cart-to-checkout
Saved payment methods, off by default
Configurable fraud-screening rules
Flagged orders to admin review queue
Per-market price overrides over a master price

Shipping and customs

International by default, with paperwork generated for you.

Per-market shipping with standard and express tiers
HS codes maintained per product
Commercial invoice and packing list generated
Free-shipping thresholds per method
Lead times anchored to destination
Tracking events ingested from courier
Configurable customs templates per market

Marketing and growth

Discount codes, loyalty, affiliates, drip campaigns.

Discount codes with market and category targeting
Loyalty program with three configurable tiers
Affiliate program with configurable attribution
Affiliate landing pages per partner
Email broadcasts and segmented lists
Drip campaigns: welcome, abandoned cart, win-back
Per-list opt-in and unsubscribe compliance

Admin and finance

Six admin roles. Native finance reporting. Tamper-evident audit.

Granular permissions per role
Two-factor required for admin and wholesale
Tamper-evident audit log with seven-year retention
Profit and loss, cost of goods, FIFO margin
Aging report and customer statements
Built-in Google Analytics dashboard
Operational reports with per-recipient delivery

Support and customer experience

Ticketing, AI chatbot with curated knowledge, GDPR self-service.

Lightweight ticket system tied to orders
SLA tracking by priority
Inbound email parsing into tickets
AI chatbot with admin-curated knowledge base
"Talk to a human" creates a real ticket
Cookie consent banner with categories
Self-service GDPR export and deletion

The admin panel

The tooling your operations team uses on Monday morning.

Stock by batch, profit by margin, customer aging, customs queue, all in one place. Below is what an admin panel looks like for a sample customer.

admin.northwindtrading.com / dashboard

SUPER ADMIN

Tuesday, 7 May

Trading day, Northwind Trading

USD master All systems OK

Orders today 3812%

GMV today $8,4204%

FIFO margin 62%1.4 pt

Wholesale aging $24K8% over 30d

Sales by market, last 7 days USD locked at order paid

United Kingdom $24.1K

Germany $16.7K

France $11.7K

Global $9.4K

Reorder alerts 3 below trigger

SKULOCATIONON HANDSTATUS

Single Origin Coffee 250g UK-LDN-1 14 / 50 REORDER

Premium Loose Tea 100g DE-BER-1 3 / 25 CRITICAL

Cocoa Powder 500g UK-LDN-1 22 / 40 REORDER

Customs queue 8 ready

ORD 10283 UK to DE

Auto-generated invoice and packing list

Ready HS 0901

ORD 10284 UK to FR

Awaiting tracking, courier callback

Pending HS 0902

ORD 10285 UK to GLOBAL

Customs review required for destination

Review JP

What sets Cardem apart

Five things that set Cardem apart.

01 COMPLETENESS

All-in-one, not a stack of bolt-ons

Catalogue, inventory, orders, payments, customs, finance, and support work together in one platform. No third-party app for B2B. No add-on for inventory. No plugin for customs paperwork. Designed as one system, configured to how your operations actually run.

02 GLOBAL

International by default

Multi-currency pricing, multi-market shipping, customs paperwork generation, and currency-locking at checkout are part of the platform from day one. Adding a new market is configuration, not a project.

03 OPERATIONS

Inventory the way operators actually think about it

Batch costing with cost and expiry, multi-location stock with country grouping, purchase orders that split receipts across destinations, in-transit visibility, cycle counts with variance reasons. Stock carries cost, expiry, location, and a chain of custody.

04 FLEXIBILITY

Wholesale and retail, side by side

Companies and People are separate first-class records. Multi-role buyers, credit terms, quote workflow, per-customer pricing, statements with aging, all inside the same platform as your retail storefront. One system covers both.

05 COMPOUNDING

Custom features become platform features

When a customer needs something Cardem doesn't yet do, it gets built into the platform behind a feature toggle. The funder gets it first. Every other customer can opt in over time. The platform compounds.

Trust posture

Security as architecture, not policy.

The four most-asked questions from procurement teams, answered concretely. See full security posture.

Where does my data live?

In a database that only your deployment can read. There is no master key into your store's data, no global admin path, no shared encryption key. The customer data lives behind your store's keys.

What if there's a security incident?

Your data is dedicated to your store, with dedicated signing keys and dedicated storage. A security event affecting one customer cannot reach another. The audit log is tamper-evident, so any change to a previous entry breaks the chain and is detected immediately.

How do you handle GDPR and data subject rights?

GDPR is the universal baseline regardless of where your customers live. Right to access via downloadable export, right to erasure within thirty days, right to rectification via self-service profile editing, right to portability. Data Processing Agreements are ready for institutional buyers.

How do you authenticate?

Strong password hashing with breach-database checking at signup, password change, and login. Short-lived access tokens with rotating refresh tokens that detect stolen-session replay. Two-factor authentication is mandatory for admins and wholesale buyers.

Get in touch

If three of these apply to your business, Cardem is shaped for what you do.

A 30-minute discovery call. We draft a configuration with you on the call. You walk away with an honest read on whether Cardem fits.

Talk to us See the platform